Privacy Policy

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Last Updated: October 2025

Welcome to MEDTells.com, owned and operated by MEDTells, Inc., a Delaware corporation (“MEDTells,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our websites, mobile apps, and digital healthcare platforms (collectively, the “Services”).

By using MEDTells.com or any related service—including digital clinic management, telehealth, AI analytics, data integration, and payment systems—you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in several ways to operate and improve our Services:

a. Information You Provide

  • Contact details (name, email, phone number, clinic name)
  • Account credentials for clinics, partners, or providers
  • Patient information entered by clinics or providers (HIPAA compliant)
  • Payment or billing details
  • Messages or inquiries sent through our contact forms or chat tools

b. Information We Collect Automatically

  • Device and browser data (IP address, OS, device ID)
  • Usage analytics (pages visited, time on site, form activity)
  • Approximate location (if permitted by device settings)
  • Cookies and similar tracking technologies

c. Information from Third Parties

  • Partner platforms (telehealth, analytics, or community health systems)
  • Payment processors or affiliate marketing systems
  • Publicly available healthcare or business data

2. How We Use Your Information

  • Deliver and personalize our Services
  • Enable secure communication between patients, clinics, and providers
  • Manage operations, scheduling, and telehealth connections
  • Analyze and improve healthcare outcomes using AI tools
  • Process payments and subscriptions
  • Respond to customer inquiries and support requests
  • Comply with legal and regulatory obligations (HIPAA, state privacy laws)

3. Data Security and HIPAA Compliance

MEDTells employs advanced security protocols to protect your data, including:

  • End-to-end encryption and secure servers
  • Role-based access controls
  • Routine audits and vulnerability assessments

We comply fully with the Health Insurance Portability and Accountability Act (HIPAA) and maintain Business Associate Agreements (BAAs) with covered entities.

4. How We Share Information

We do not sell or rent personal data. We may share limited information with:

  • Authorized clinics, hospitals, or providers for care coordination
  • Trusted technology and analytics partners
  • Payment processors (for digital health card and subscription services)
  • Government or law enforcement agencies when required by law

5. Cookies and Tracking Technologies

Our site and PWAs use cookies to enhance performance and personalize your experience. You can disable cookies in your browser, but some features may not function properly.

6. Data Retention

We retain personal and health data only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. You can request deletion by emailing privacy@medtells.com.

7. Your Rights and Choices

  • Access or request a copy of your data
  • Update or correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Withdraw consent to processing
  • Opt out of marketing communications

To exercise these rights, email privacy@medtells.com or call (833) 263-3835.

8. AI and Data Analytics

Our AI-driven systems process anonymized data to enhance care efficiency and outcomes. We do not use personal data for automated decisions without human oversight.

9. Children’s Privacy

Our Services are intended for adult and professional use. We do not knowingly collect data from children under 13. If we have collected such data inadvertently, contact us for prompt removal.

10. International Data Transfers

By using our Services outside the U.S., you acknowledge your data may be processed in the United States, where privacy laws differ. We apply appropriate safeguards for all transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted at MEDTells.com/privacy with a new “Last Updated” date. Continued use of our Services constitutes acceptance of any changes.

12. Contact Us

If you have questions or concerns, please contact:

MEDTells, Inc.
Email: team@medtells.com
Toll-Free: (833) 263-3835
Website: www.medtells.com